1. Refund Eligibility
At ZARNOVEXION, customer satisfaction is part of our heritage. We proudly offer refunds for eligible purchases made through zarnovexion.live under the following conditions:
- The item must be unused and in its original condition.
- Original packaging must be intact and included.
- Proof of purchase (order number or receipt) is required.
- The return request must be submitted within the specified time frame.
2. Time Limits
Return requests must be submitted within 30 calendar days from the date of delivery.
Requests received after 30 days may not be eligible for refund consideration unless required by applicable consumer protection laws.
3. How to Request a Return
To initiate a return, please follow these steps:
- Email our customer care team at [email protected].
- Provide your full name, order number, and reason for return.
- Attach photos if the item is damaged or defective.
- Await return authorization instructions from our team.
Returns sent without prior authorization may not be accepted.
4. Return Requirements
- Items must be securely packaged to prevent shipping damage.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
- Tracking information is strongly recommended for all returns.
- Refunds will be processed to the original payment method.
Please allow 7–10 business days after receipt of the returned item for inspection and refund processing.
5. Exceptions & Non‑Returnable Items
Certain items are not eligible for return or refund:
- Items marked as final sale.
- Gift cards or promotional credits.
- Items damaged due to misuse or improper handling.
- Products returned beyond the stated return window.
Customer Service
ZARNOVEXION Customer Care
Email: [email protected]
Phone: +1 (800) 482-7396
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)